In the four years since Support Lightning first started pitching its products and services out of its Birmingham, Ala. headquarters, the firm has managed to envision in 100 customers including some broad Fortune 500 corporations love Cox Communications, Siemens, and Boston Scientific.
Now, with a extra $8 million in financing from Unravel Development Partners, the firm is hoping to create larger its sales and advertising and marketing efforts and proceed to refine its product.
The technology became as soon as first and predominant invented by Bart Guthrie, a neurosurgeon at the College of Alabama at Birmingham, who wanted a capacity to make stronger telepresence technologies so he would possibly perchance perhaps well abet with some distance flung surgical procedures.
What Guthrie developed became as soon as a technology that would possibly perchance perhaps well merge video streams to that consultants would possibly perchance perhaps well remotely display screen, manage, and abet in all the pieces from service repairs to surgical treatment.
“Believe it as a video call on steroids,” says Gary York, the firm’s chief govt officer. A serial entrepreneur, York became as soon as caused board by Guthrie to abet commercialize the technology four years ago.
The technology works on any android or iOS tool and is accessed by a mobile browser. The firm now boasts over 100 customers including Cox, Canon, Unisys, and Boston Scientific. And its utilization has soared for the reason that introduction of the pandemic, based mostly utterly utterly on York.
“We observed call volume quadruple,” he said.
For instance, Cox Communications uses the technology to impact digital effort capturing to replace in-home service visits for customers. At Siemens, service technicians who fix clinical imaging and lab diagnostic equipment can use the Support Lightning to hyperlink up with consultants to troubleshoot fixes in precise time. York would not comment on pricing, however said that the firm supplies personalized quotes according to utilization.
“After evaluating the digital expertise tool market for over a year, our diligence is evident that Support Lightning has built a highly differentiated resolution that is valued by its customers” said Jit Sinha, co-founder and Managing Director from Unravel, in an announcement earlier this week. “Support Lightning has a broad replacement to vitality the success of this hastily emerging market. We’re elated to be partnering with Gary York and his talented personnel.”